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Accessibility Statement

Effective Date: 21/02/2026

FixitMax is committed to ensuring our services are accessible to as many people as possible. We aim to provide a positive experience for all customers, including those with disabilities, in line with the Equality Act 2010.

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1. Our Commitment to Accessibility

We are a mobile, on-the-go phone repair service and strive to make our services inclusive and accessible to everyone. We actively consider accessibility when delivering our services, communicating with customers, and sharing information online.

 

2. Accessibility of Our Services

We aim to ensure that:

  • Our services can be explained clearly and simply upon request

  • Customers are able to communicate with us in a way that suits them (in person, phone, text, or email)

  • Reasonable adjustments can be made where possible during repairs or consultations

Examples of adjustments we can offer:

  • Extra time to explain repairs or options

  • Written explanations instead of verbal (or vice versa)

  • Quiet or less busy service arrangements where practical

  • Assistance completing forms or consent documents

 

3. Digital Accessibility

If we operate a website, booking form, or QR-code-based information:

  • We aim for clear, readable text

  • Simple navigation and plain language

  • Compatibility with screen readers where possible

  • Content that can be accessed on mobile devices

We recognise that not all content may be fully accessible at all times and are committed to improving where possible.

 

4. Social Media & Video Content

Where we share content on social media:

  • We aim to use clear visuals and plain language

  • Captions may be provided on videos where practical

  • Customers may request not to be recorded or featured

Accessibility requests related to recorded content are always respected.

 

5. Limitations

As a small, mobile business, there may be practical limitations to some accessibility adjustments. However, we will always aim to provide reasonable alternatives and work with customers to meet their needs wherever possible.

 

6. Feedback & Contact

We welcome feedback on the accessibility of our services. If you experience any difficulty accessing our services or information, please contact us and we will do our best to help.

Contact details:
Business Name: FixitMax
Phone: 07476943888
Email: Max@FixitMax.co.uk

 

7. Ongoing Improvements

We regularly review this Accessibility Statement and our practices to identify areas where accessibility can be improved.

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