top of page

Privacy Policy

A legal disclaimer

Effective Date: 21/01/2026

FixitMax provides mobile, on-the-go phone repair services across the UK. We are committed to protecting your personal data and handling it responsibly in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

1. Who We Are (Data Controller)

For the purposes of data protection law, [Your Business Name] is the Data Controller of your personal data.

Contact details:
Email: Max@Fixitmax.co.uk
Phone: 07476943888

​

2. Personal Data We Collect

We may collect the following personal data when you use our services:

  • Name

  • Phone number

  • Email address (if provided)

  • Device details (make, model, fault description, IMEI/serial number if required)

  • Service location and appointment details

  • Payment confirmation (payments are processed by third-party providers)

We only collect data that is necessary to provide our services.

 

3. Lawful Basis for Processing (UK GDPR)

Under UK GDPR, we must have a lawful reason to process your data. We rely on the following:

  • Contract – to provide phone repair or diagnostic services you request

  • Legitimate interests – to run our business, communicate with customers, and improve services

  • Consent – for marketing messages or optional follow-ups (you can withdraw consent at any time)

  • Legal obligation – for accounting or tax record-keeping where required

 

4. Access to Your Device & Personal Data

During a repair or diagnostic:

  • We may temporarily access your device to test functionality.

  • We do not access, copy, or store personal content (photos, messages, contacts, accounts) unless you explicitly request a service such as data backup or recovery.

  • We strongly recommend you back up your device before repair.

  • We are not responsible for data loss caused by existing faults, damage, or issues unrelated to the repair.

 

5. How We Use Your Information

Your personal data is used only to:

  • Carry out phone repairs, diagnostics, or free checks

  • Communicate about appointments, updates, or issues

  • Provide receipts and service records

  • Contact you for follow-up support or offers (only with consent)

We do not sell your personal data.

 

6. Sharing Your Data

We may share limited information only where necessary with:

  • Payment processors (e.g. card or mobile payment services)

  • Parts suppliers or service partners (only if required to complete a repair)

All third parties are required to handle your data securely and lawfully.

 

7. Data Storage & Retention

  • Your data is stored securely using reasonable technical and organisational measures.

  • We keep personal data only for as long as necessary to provide services and meet legal or accounting obligations.

  • When no longer needed, data is securely deleted.

 

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time (for marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

To exercise your rights, contact us using the details above.

 

9. Children’s Data

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

 

10. Recording, Photography & Social Media Content

We may occasionally record video, take photographs, or capture audio during repairs or customer interactions for use on social media platforms, including but not limited to Instagram, TikTok, Facebook, YouTube, and our website.

Important points:

  • Recording is always optional

  • We will ask for clear consent before or after recording

  • You may:

    • Decline to be recorded

    • Request your face, voice, or identifying details to be hidden

    • Withdraw consent at any time

How recordings may be used:

  • Promotional or educational content

  • Before/after repair demonstrations

  • Behind-the-scenes business content

We will never record personal phone content (messages, photos, private data) for social media.

If consent is withdrawn after publication, we will make reasonable efforts to remove the content where possible.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by an updated effective date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled:

Fixitmax
Email: Max@FixitMax.co.uk
Phone: 07476943888​

bottom of page